Shipping & Returns
Shipping Policy
Welcome to The Feather & Frame! We're thrilled you've chosen to shop with us. Here are the details about our shipping policy to ensure you have a smooth and delightful shopping experience.
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Processing Time: Orders are processed within 1-3 business days. Once your order is processed, you will receive a confirmation email with tracking information.
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Shipping Rates & Delivery Estimates:
Standard Shipping: Free for orders over $75. Delivery within 5-7 business days.
Express Shipping: $10 flat rate. Delivery within 2-3 business days.
International Shipping: At this time we do not offer International Shipping
Please note that delivery times are estimates and may vary due to unforeseen circumstances such as customs delays.
Return & Exchange Policy
30-Day Return Policy: If you're not completely satisfied with your purchase, you may return your items within 30 days of receipt for a full refund or exchange. Items must be unused and in their original condition.
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Return Process:
Contact our customer service team at info@thefeatherandframe.com to initiate a return.
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Provide your order number and reason for return.
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We will provide you with a prepaid return label.
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Pack your items securely and attach the return label.
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Drop off your package at the nearest shipping location.
Once we receive your return, please allow 5-7 business days for processing. Refunds will be issued to the original form of payment.
Exchanges:
If you'd like to exchange an item, simply follow the return process and specify that you would like an exchange. We will ship the new item once we receive your returned item.
Contact Us: If you have any questions or need further assistance, please don't hesitate to reach out to us at info@thefeatherandframe.com.